Parking is not available at the Hotel premises.

WE ARE NOT LIABLE OR ASSOCIATED WITH ANY OF THE CAR PARKS IN BAKEWELL- WE OFFER ADVICE ONLY.

Granby Road (DE45 1ES) Opposite the Hotel (123 spaces) the long stay section is located behind the Spar Shop.

New Street (DE45 1DW) 5-minute walk from the Hotel (17 spaces)

We recommend purchasing a 3 day permit online for £10.90 using www.paybyphone.co.uk

The location number is 806602 which gives you the option to purchase a 3 day or 7 day pass. Permits entitle you to park in any of the Derbyshire Dales Council car parks (the maximum permitted period will apply in the short stay car parks)

Or alternatively pay and display at the machine:

0-1 hours £1.50

1-2 hours £2.50

2-3 hours £3.80

3-4 hours £5.00

6pm to 8am (night time)- £1.00

PUTTING £6 IN THE MACHINE AFTER 6PM WILL COVER YOU TILL 12 NOON.

SUNDAY EVENINGS/MONDAYS

Parking in Granby Road is not permitted between 5am-7pm every Monday, so the Agricultural Business Centre (DE45 1DW) alternatively New Street (DE45 1DW)

Both are in 5- minute walk from the Hotel.

PLEASE IGNORE THE NO OVERNIGHT PARKING SIGNS, THESE ARE NOT APPLICABLE TO HOTEL GUESTS DURING THIS PERIOD. You must park on the left-hand side as you drive into the ABC, before you reach the business centre.

IMPORTANT NOTICE

DO NOT PARK IN THE BAKEWELL BRIDGE CAR PARK OR SMITHS ISLAND CAR PARK WITH A COUNCIL PERMIT. THESE ARE PRIVATE CAR PARKS AND WILL RESULT IN A FINE.

QUALIFYING STAYS

Reservations must be made directly with the www.thehboutiquehotel.com or by phone.

Qualifying nights will be accrued against standard rates.

Reservations made via online third-party websites and any other channel will not be included

MEMBERSHIP

Members should advise us of their membership when making bookings to ensure stays are tracked on their profile and spend generates earning points.

Nights are measured over a 24-month period from your first visit.

REWARDS

A minimum 5% discount for Member Best Rate Guarantee: The discount will only be available to standard Rates. To obtain the discount, you must apply the discount code LOYALTY2023 to obtain the special membership rates. Breakfast can be added on for an additional £14 per person after the booking has been made via the ADD ONS section.

Your total accommodation spend drives the member rewards earned

• Best Rate guarantee – 5% off all published rates with code LOYALTY2023 (use this code each time you book).

• Exclusive offers and rewards

• Early check in/ Late check out (subject to availability)

• Welcome gift on arrival for each stay

• 5000 points: Complimentary upgrade (subject to availability)

• 7500 points: Complimentary Breakfast

• 10,000 points: Complimentary Prosecco and Chocolates

• 20,000 points: 20% discount on all standard rates

Points will only be earned from the launch of our Loyalty Scheme on 1st April 2023, no historical spend will be eligible for points and rewards before the programme was launched.

OTHER TERMS

No cash alternative is available for reward vouchers, upgrades, gifts, incentives or availability guarantees

The H Boutique Hotel reserves the right to withdraw, amend or replace programme with 90 days’ notice to members.

All guests are asked to respect house rules, other guests and team members. Fraudulent and unacceptable behaviour constitutes a reason for removal from the loyalty program and potential blacklist from future bookings with The H Boutique Hotel.

Your right to cancel

Should it be necessary to cancel or amend your reservation, please contact our Hotel Reservations team on 01629 812033 48 hours prior to check in to avoid the cancellation fee of one nights’ room rate.

If you cancel a reservation after 3pm UK time 2 days prior of arrival (including a "no show") you will be charged a cancellation charge equivalent to one night's total accommodation per room booked and for any meals and other extras booked for the first night of your stay (for example dinner, breakfast (the following morning) and any extras requested. A cancellation reference will be given and should be retained as proof of cancellation. Such cancellation charge is to compensate the hotel for the late cancellation and is not for any service.

If you decide to shorten your stay whilst in house you must inform reception. You will be charged a cancellation charge equivalent to one night’s total accommodation per room booked and for any meals and other extras booked for the following day. Such cancellation charge is to compensate the hotel for the late cancellation and is not for any service.

No shows and early check-outs will be charged one night’s room rate to the credit card used to guarantee the reservation.

For group bookings (5 or more rooms) a deposit will be required.

Deposits already paid are only returned in accordance with the following conditions;

Cancellation made 28 days or more in advance of arrival date = Full deposit refund

Cancellation made 14 days or less of arrival date = 50% of deposit refund

Cancellation made 48hrs or less of arrival date = No refund issued, full amount of booking due

We reserve the right to:

change your room allocation and/or hotel location at any point during your stay for any reason; or

cancel any booking(s) due to health and safety concerns or full or partial closure of the hotel.

Our right to cancel

Your breach:

We may cancel your reservation at any time with immediate effect by giving you written notice (which includes email) if: you do not pay us when you are required to do so; or you breach the contract between us in any way; or you have previously breached the contract between us in any way.

If we cancel your reservation where you are at fault, we reserve our legal rights in respect of your breach of contract. Where your stay had/has not yet commenced, the total payment made or to be made by you for such room shall be deemed a cancellation charge and is not for any service.

Events outside our control

We may also cancel your reservation if an event outside of our control (including industrial action, explosion, outbreak of disease, health and safety issues, fire, flooding, and failure of power and/or water supplies or emergency evacuation) means that we are unable to make your room available to you. In this case we will contact you to let you know as soon as possible and: if you have already paid for your room, we will refund your payment to you; or if you have not yet paid for your room, you will not have to make any payment to us.

Save as set out above, we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by an event outside of our control. This does not affect your statutory rights.

Paying for your room

The cost of the full reservation and any extras added to your booking will need to be paid in full on arrival. you will need to present your card at reception and pay for the full stay via the chip and pin machine. We do not accept manual payments prior to arrival, unless made via a Third-Party Website. We require a credit/debit card to guarantee the booking in case of a no show, which we have the right to take payment.

Payment may be made by cash (with proof of identification), credit/debit card (Visa, MasterCard, American Express) The expiry date of your debit/credit card must be later than the end of your stay. We do not accept personal cheques.

If you have paid online via a third-party website proof of identification and credit/debit card must be presented upon arrival at the hotel.

Gift Voucher Terms and conditions

Gift vouchers are redeemable against an overnight stay in one of our 10 boutique rooms.

Vouchers are only redeemable against booking made direct via our website https://www.thehboutiquehotel.com/ or over the phone 01629 812033

Gift Vouchers may be combined with other forms of payment. Guest charges in excess of the gift card's value may be settled with cash or major credit card. Gift Cards are not exchangeable for cash and have no value unless redeemed.

Voucher codes must be presented on check in.

Return Policy

We are sorry, but gift vouchers purchased either online or at our hotel cannot be refunded.

BOOKING INFORMATION

Check-in is between 3.00 pm - 10.00 pm on the day of arrival.

Check-out is between 9.00 am - 10.00 am on the day of departure.

We do not allow dogs in our bedrooms

We do not operate a dress code, our staff are dressed smartly but comfortably, so jeans and trainers are fine by us!

We do not have a night porter situated on site overnight. Guests are asked to check in to retrieve their key and keep it with them if they plan on being out later than 10pm to ensure they can access the hotel and their bedroom when returning from their evening out

ACCESS STATEMENT

Unfortunately, as the building is grade II listed, this makes it impossible to comply fully with the latest specification for full wheelchair access. Please discuss your requirements with our reception team prior to your visit who will be able to advise you on which rooms would be best suited to your needs.

Losses, Liabilities

Guests must report any loss of or damage to their property immediately.

Guests are personally responsible for their personal effects and that the hotel will not be responsible for any loss or damages caused.

UNCLAIMED ITEMS/NO CONTACT: Lost & Found items are held for fourteen (14) days while we attempt to contact the guest. If guest contact information is incorrect or cell phone mailbox is full and we are unable to contact the guest during the fourteen (14) day holding period, the unclaimed item(s) are thrown away, given to local organizations, or disposed of accordingly.

HOUSEKEEPING/ROOM INSPECTION:

Housekeeping is provided daily between the hours of 9 a.m.-2 p.m. This is a 100 % NON-SMOKING hotel, including marijuana. Rooms are cleaned and inspected daily and a detailed log is maintained on each room and linen. Rooms are rented to guests in appropriate condition without any prohibited odour. Housekeeping and Front Desk staff are trained and skilled in identifying the odours from prohibited items. If our investigation concludes that you have smoked in your room, cooked, or brought a prohibited item into our facility, you will be fined, and evicted without any refund.

NO IN-ROOM PARTY:

The H Boutique Hotel enforces a No In-Room Party Policy to ensure we can protect the hotel and our guests at all times. No parties, loud disturbances and/or noise-nuisance are allowed or tolerated on these premises. In the event of a disturbance, one polite request (warning) will be given to reduce the noise. If our request is not followed, the guest will be asked to leave the hotel without refund. Registered guest(s) is responsible for all persons visiting. Non-Registered visitors are only permitted until 10:00 P.M. If found with more “people” not listed on the Guest Registration Form after 10:00 P.M. your stay will be considered a party. You will be ordered to vacate the premises without refund and may be access Guest Compensation Disturbance Fee.

DAMAGE AND/OR THEFT OF HOTEL PROPERTY

You are liable for any damage howsoever caused (whether by the deliberate, negligent, or reckless act) to the room (s), hotel’s premises or property caused by you or any person in your party whether or not staying at the hotel during your stay. The H Boutique Hotel reserves the right to retain your credit card and/or debit card details as presented at registration and charge or debit the credit /debit card such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred. Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc. We will make every effort to rectify any damage internally prior to contracting specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

DAMAGE DISCOVERED AFTER CHECK-OUT:

Guest Rooms found with waste strewn around, in complete disorder, and/or “trashed” will be subject to maintenance deep cleaning fee, administration fee and/or third party fees.

DAMAGE TO ROOM: Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, art work, etc. will be charge at 120% of full and new replacement value plus any shipping and handling charges. Any damage to hotel property, whether accidental or wilful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest. In extreme cases, criminal charges will be pursued.

DAMAGE TO MATTRESSES AND BEDDING:

Damage to mattresses and linen including; towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body oils, make-up, shoe-polish, etc. will result in a charge for the special cleaning, repair or replacement of the damaged article.

DAMAGE OR TAMPERING WITH FIRE DETECTION SYSTEMS/FIRE-FIGHTING EQUIPMENT:

The H Boutique Hotel reserve the right to take action against any guest or visitor found to have tampered or interfered with any detection equipment throughout the hotel, including detector heads in public areas, guest rooms, break glass points and fire extinguishers. Guests or visitors found to have tampered with any fire detection or fire-fighting equipment will be charged with any costs incurred by the hotel due to their actions and will be evicted from the hotel. Depending on the severity of the guest actions, law enforcement may become involved at the hotel’s discretion. Should the fact that fire-fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee, guest compensation, etc.

Your information:

We keep your personal data safe and secure. Full details about how we use your data are set out in our Privacy Notice. Similar to other commercial websites, this website and the System utilises a standard technology called cookies and web server logs to collect information about how the website and/or the System is used and how to improve them. Further details can be found in our Cookie Notice. By providing information about you and your booking group (as outlined in the Privacy Notice) when making a reservation, you consent (on your behalf and on behalf of each member of your group) to such processing and you warrant that all information provided by you is accurate.

COVID-19 (Coronavirus) IMPORTANT NOTICE

We require immediate notification if you or anyone staying with you or on a reservation you have booked is self-isolating or should be self-isolating in line with Government guidelines. In any circumstances, The H Boutique Hotel reserves the right to cancel any reservations, before or during your stay, if it is for the purpose of self-isolation.

If your booking is for stays on or before the 30th April 2020, we have amended our cancellation policy as follows:

If you do not wish to travel at present, we will offer customers the opportunity to rebook at a later date subject to availability and any price differences.

If you or a member of your party has tested positive for covid within our 48 hour cancellation policy window- charges still apply*

*At the discretion of the hotel reservation may be moved to future dates subject to availability.

Expectations of you and your party- you must not:

Be threatening or abusive to any of our team before, during or after your stay.

Smoking anywhere inside the hotel is strictly forbidden. This includes the smoking of e-cigarettes. Permitted smoking areas will be identified on site. Smoking on our premises outside of the designated smoking area will result in a £100 fine.

Engage in any unlawful activity during your stay (e.g. taking an illegal substance)

Cause any health and safety hazard to any of our team members or any of our guests.

Bring any pets onto the premises.

Bring any potentially dangerous or hazardous materials or equipment onto the premises.

Use any electrical appliances that may set off the fire alarm system, such as toasters, mini cookers or portable grills.

Should any guest lose any belongings during their stay or incur damage to their property, the provision of the Hotel Proprietors Act 1956 will apply, a copy of which is displayed in reception. Lost property that is not claimed within 3 months of the guests departure it will be disposed by the hotel.

Tamper with any fire alarms or emergency equipment.

Utilise the rooms to store items (personal or otherwise) which could in the sole opinion of The H Boutique Hotel cause damage to the room, or be a risk to the health and safety of staff or property.

Prevent management, housekeeping and/or maintenance staff from access to your room(s) in the event of an emergency.

Remove, damage or destroy any of The H Boutique Hotel’s property.

Use any of the technology provided by The H Boutique Hotel to download or access any unlawful or obscene material; or cause unreasonable disturbance to our other guests.

If you or your group cause damage or loss of any kind to the hotel, other guests or their property, you (as the person making the booking) will be responsible for that damage or loss and you shall be liable to pay on demand the amount required to make good or remedy such damage or loss. We reserve the right to cancel your reservation with immediate effect and (if appropriate) eject you from the premises; cancel key cards, restrict access to the hotel

The H Boutique Hotel reserves the right to decline or cancel reservations made and stays in progress by those who have previously breached these terms and conditions (as may be updated from time to time), whether the reservation is in that name or not.

The H Boutique Hotel adopts dynamic pricing and the price of our rooms fluctuates based on demand. When you make a reservation request, we'll give you a total price for the rooms and number of nights you've requested. The price you pay is the price quoted to you at the time you make your reservation.